Returns:
If you receive your order and are not 100% satisfied, we offer a full refund within 30 days of arrival; you will be responsible for return shipping on all returns. To be eligible for this return, the smokeless firepit must be in its original condition with no damage (scratch or dent), unused, and in its original packaging.
For returning items outside the 30 days or used, we ask that you pay a 50% restocking fee on the product refund.
For orders that are outside the 30 days and unused, and you would like to exchange it for another product, this would qualify for store credit and not a refund.
For items purchased outside 90 days, we do not offer any returns or exchanges on these products.
Express/Overnight shipping orders will not be refunded for the shipping cost when returned.
After you receive your order, you have seven days to open and inspect the items. If something is missing or damaged, please get in touch with our Customer Service Team with photos/videos to document the issue.
Safety:
Our Smokeless firepits are a popular addition to outdoor spaces for warmth, ambiance, and social gatherings. Safety measures while using a firepit are crucial to prevent accidents and ensure a safe environment. Here are some safety precautions to consider:
- Place the firepit on a level, non-flammable surface, preferably away from overhanging branches, structures, or anything combustible. Ensure it's a safe distance from your home and any flammable materials.
- Maintain a clear area around the firepit. Keep furniture, plants, and other flammable items away from the fire to prevent accidental ignition.
- Never leave a firepit unattended, especially when it's lit. Assign someone to constantly watch over the fire and make sure children and pets are supervised near the firepit.
- Use only appropriate fuel for your firepit, such as dry wood or manufactured fire logs.
Avoid using accelerants like gasoline, which can cause uncontrollable fires and explosions. - Use kindling to start the fire, gradually adding larger pieces of wood. Avoid overloading the firepit with fuel, as large flames can be harder to control.
- Have a fire extinguisher, a bucket of sand, or a garden hose nearby to quickly extinguish the fire if needed. Ensure everyone knows how to operate the fire extinguisher.
- When finished, allow the fire to burn down completely. Use a shovel to spread out the ashes and pour water over them. Ensure the fire is completely out before leaving it unattended.
- Touching hot surfaces can lead to burns or other injuries. Allow hot products to cool down before attempting to handle them without protection.
Following these safety precautions allows you to enjoy your smokeless firepit responsibly and reduce the risk of accidents or fire-related incidents. Always prioritize safety when using any fire-related equipment or activities.
Warranty:
Our smokeless firepit's quality assurance and testing procedures involve comprehensive evaluations to ensure safety, functionality, and performance standards. Rigorous quality checks are implemented throughout the development and manufacturing stages to verify adherence to established specifications. The quality checks ensure that our smokeless firepits meet and exceed safety, quality, and performance expectations, providing our customers with a reliable and enjoyable outdoor heating experience. However, suppose something is wrong with your firepit when it arrives, like a weld breaking or manufacturing defects or malfunctions that occur during regular use of the firepit. In that case, we offer a limited lifetime warranty to cover these issues.
We guarantee that your fire pit won’t rust through or burn through for up to 5 years after your purchase. If your product is covered by this warranty, we will repair or replace your product with a new one.
We do not cover damage caused by misuse, neglect, natural disasters, accidents, or normal wear and tear. There’s no warranty on material finishes, as some of our materials may form natural signs of aging with use.
For fire pits or accessories damaged in shipping, please get in touch with our Customer Service Team with photos/videos to document the issue.